Return deadline

Of course, you have the right to return goods. Please note, however, that for logistical reasons you only have 14 days to send the goods back to us. You can do this without giving a reason and it is sufficient if the posting date is within the deadline. But we are really very accommodating and of course we will extend the deadline for you - please just let us know quickly in advance. Please note, however, that we cannot extend the deadlines for "purchase on account" because this is an external payment provider.

Requirement

In contrast to many online providers, we do not simply throw away the returns, but sell them again in our store. We can therefore only accept goods that are neither used nor damaged. The risk and proof of return shipping lies with the customer.

Reimbursement

As soon as we have received the goods back in perfect condition, we will refund you the purchase price you have already paid. Depending on the payment method you choose, we will choose the same way to refund you the money.

Shipping costs for return shipping will not be refunded. Refunds will be processed within 14 days.

return address

You are welcome to return the order or items from it to the following address:

Surfari Surf Shop
Badenerstrasse 18
CH-8004 Zurich

Of course, you are welcome to come by directly and we will take the goods back personally.