Surfari FAQ

HOW CAN I PAY IN THE ONLINE SHOP?

You can pay by invoice, Postfinance, Postcard, Mastercard or Visacard.

HOW MUCH ARE THE POSTAGE COSTS?

Switzerland: free shipping for orders over 80 CHF, otherwise a flat rate of 10 CHF will be charged. The exception is surfboards, where a flat rate of 40 CHF is charged. The postage costs are displayed during the ordering process.

Other countries on request. We select the appropriate tariff based on size/weight/destination and calculate the actual postage costs.

DO YOU HAVE A SHOWROOM/STORE WHERE YOU CAN VIEW OR TRY THE THINGS ON?

Yes, you can find us at Badenerstrasse 18 in Zurich. We run a normal surf shop there with regular opening hours and the same range as in the online shop.

I WOULD LIKE TO ORDER OTHER ITEMS FROM BILLABONG, DAKINE, RIPCURL, ETC. IS THIS POSSIBLE?

In principle yes. Since we are official sellers of these brands, we have access to their entire range. Only one selection can be found in the online shop. It's probably easiest if you come over quickly and we can take a look at the current catalogs and stocks. Or an email is always good.

I SAW WHAT IN THE ONLINE SHOP? DO YOU HAVE THIS IN STOCK?

Everything you see in the online shop is actually in stock and in the store in Zurich. This means you can always check what we have in stock in the store.

I REALLY WANT THE SAME SURFBOARD AS ANDY IRONS OR KELLY SLATER. DO YOU HAVE THESE?

They are not listed in our online shop, but of course we can also order boards from Rip Curl, Billabong, Pukas, etc. These boards are then made individually for you. However, delivery times there are usually around 4-6 weeks.

WHY DON’T YOU HAVE THIS PRODUCT IN YOUR RANGE?

So far no one seems to have asked about it. Write us a quick email and we will add to our range if necessary.

CAN YOU ALSO COME TO PICK UP THE ITEMS?

It's not a problem at all. When you order online, we will put the ordered goods on your side and pack them up. You can then just come and pick up the order.

CAN I RETURN THE GOODS IF I'M NOT LIKELY?

Of course. Here you will find our guidelines for returns: Returns