Surfari FAQ

HOW CAN I PAY IN THE ONLINE SHOP?

You can pay by invoice, Postfinance, Postcard, Mastercard or Visa card.

HOW MUCH ARE THE POSTAGE COSTS?

Switzerland: free shipping from CHF 80, otherwise a flat rate of CHF 8 will be charged. Exceptions are surfboards, where a flat rate of 40 CHF is required. The postage costs are displayed during the ordering process.

Other countries on request. We select the appropriate tariff based on size/weight/destination and charge the actual postage costs incurred.

DO YOU HAVE A SHOWROOM/SHOP WHERE YOU CAN VIEW OR TRY IT ON?

Yes, you can find us at Badenerstrasse 18 in Zurich. There we run a normal surf shop with regular opening hours and the same range as in the online shop.

I WOULD LIKE TO ORDER OTHER ITEMS FROM BILLABONG, DAKINE, RIPCURL, ETC. IS THAT POSSIBLE?

In principle yes. As we are official sellers of these brands, we have access to their full range. Only one selection can be found in the web shop. It's probably easiest if you come over quickly and we'll take a look at the current catalogs and stock levels. Or an email is always good.

I SAW SOMETHING IN THE ONLINE SHOP? DO YOU HAVE THIS IN STOCK?

We actually have everything you see in the online shop in stock and in the store in Zurich. You can check what we currently have in store at any time.

I STRONGLY WANT THE SAME SURFBOARD AS ANDY IRONS OR KELLY SLATER. DO YOU HAVE THIS?

They are not listed in our online shop, but of course we can also order boards from Rip Curl, Billabong, Pukas, etc. These boards are then made individually for you. However, delivery times are usually around 4-6 weeks.

WHY DO YOU NOT HAVE THIS PRODUCT IN YOUR ASSORTMENT?

So far no one seems to have asked about it. Write us an email quickly and we will add to our range if necessary.

CAN I COLLECT THE ARTICLES?

It's no problem at all. When you have placed your online order, we will put the ordered goods aside and pack them up. You can then only pick up the order.

CAN I RETURN THE GOODS IF I DON'T LIKE IT?

Of course. You can find our return policy here: Returns